Juliana Gaita, P.A. uses the following methods to communicate directly with clients: telephone, text, email, messenger, and voice mail.
Our desire is to make it as convenient as possible to respond to our clients’ needs and concerns in a timely manner. Juliana would love to be available to personally receive every client call. Unfortunately, because of appointments, seminars, court appearances and the solitary time required to perform important client work, Juliana is not always available to personally respond when clients call. We encourage you to speak to our highly trained staff and paralegals or to schedule a time with Juliana to address all your questions. You can schedule an appointment with Juliana by calling the office or by clicking this link: https://rb.gy/wkqzms.
The office staff strives to return all non-emergency client calls on the next business day. The attorneys typically return non-emergency messages directly that the support staff cannot assist with within 2 business days between the hours of 4pm-5pm, Monday through Friday. Juliana is available to return all non-emergency messages between the hours of 3pm-5pm Monday through Thursday.
Usually, a Juliana Gaita, P.A. staff member will be able to address your concerns and provide the information you request. Feel free to discuss your concerns with any of the staff at Juliana Gaita, P.A., your call will always be held in the strictest confidence. Our team members will do their best to assist you. If your call requires a lawyer, your message will be passed on.
Juliana Gaita, P.A. uses e-mail to correspond with clients who prefer to use e-mail. Someone from the firm will respond to all e-mails within 1 business day. However, we may not be able to answer your question within that time frame, especially if it requires some research. For those matters not billed as flat fees, all e-mails will be billed the same as phone calls, with a minimum billing of 1/10th of an hour. Email is checked three times each day, once at the beginning of the day, once before the staff member goes to lunch and once at the end of the day. We recommend that you send one email with multiple questions as a way to save yourself time and money. If you feel that your email is of an urgent and emergency nature, please mark it as such in the subject line.
Juliana Gaita, P.A. makes use of various communications with clients based on their preferences. Our main office line can receive text messages and often Clients have Juliana’s personal cell phone number. Clients are welcome to call and text that number as well (though you will find the voicemail is always full).Please note however that sometimes when messages are coming from lots of different services and devices, it is hard to keep track of and to provide a timely response. Therefore, the preferred method of communication for non-urgent matters is via email. For urgent matters a call or text message (to the office) is preferred. This will ensure that you will receive thorough and timely responses. Calls/texts to the Attorney’s personal cell and messages to Messengers (such as Facebook and Direct Message) often gets lost in the shuffle and is the least preferred method of communication.
You are forwarded copies of all items we receive and send on your case, in real time. You may have questions when you receive these items and again you are encouraged to save your questions for one email or to set an appointment. We endeavor to send out case statuses at the end of the month, along with your most recent invoice and you should never feel left in the dark about the status of your matter or the billing of your matter. We encourage you to create your client portal as all documents are uploaded in there, as well as your invoices and reminders for upcoming hearing dates. A lot of the answers to your non-legal questions can be found in your client portal.
Any time you are providing the Firm a collection of documents (court documents or financial documents, for example), it is in your financial interest to put those documents in chronological order first, save them with a detailed name and to prepare an index of the material you are providing. If you do this, it will reduce the work needed by us to organize the material. You should use your secure portal to upload all documents.
We remain available for our client’s whenever they need us, and we have a 24-hour emergency call line. If your call is of an emergency nature, after hours, you should call the office, and someone will get in touch with an attorney or staff member to return your call.
Our firm members are superb time-managers and must structure their days carefully so that each matter gets the attention it deserves, including yours! Thank you for your adherence to our office policies, so that our current clients can expect the same outstanding service our past clients have come to know and expect from Juliana Gaita, P.A.